What this operator publishes on its own website. We record the exact quote and source page for each stated claim. We do not verify that any stated practice is actually followed. Absence after a real check is itself a data point.

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  Management fee or fee structure

  Not published on their website · checked Jul 3, 2026
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  Markup policy on vendor invoices

  Not published on their website · checked Jul 3, 2026
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  Contract length or cancellation terms

  Not published on their website · checked Jul 3, 2026
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  Service or performance guarantee

  Not published on their website · checked Jul 3, 2026
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  Owner portal or itemized reporting

  Not published on their website · checked Jul 3, 2026

Google reviews written by property owners or management clients, identified conservatively by an explicit qualifying phrase in the reviewer's own words (for example "manage my home", "our rental", "as a homeowner"). Ambiguous reviews and guest stays are excluded, and we never paraphrase or infer. Guest reviews measure the stay; owner reviews measure the management relationship. They are scored separately.

• Mimi Le Yu · Jun 22, 2025

  5.0★

  "Moose Management has been an absolute game-changer for my vacation rental. Their communication is stellar, and they respond to requests promptly and professionally. It’s been such a relief working with a team that’s proactive and reliable—especially after my frustrating experience with a previous management company. Highly recommend them if you want peace of mind and top-notch service."

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• Anne Carr · Sep 22, 2023

  5.0★

  "We use Moose Management for our rental property, and we could not be happier with their service, attention to details, and professionalism. We are so happy we found them to help manage our rental for us."

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• Lauren Diatte · May 2, 2023

  1.0★

  "Beer cans and cigarette butts were scattered around the hot tub at our rental upon our arrival. Bathroom lights were not working downstairs. Projector light was broken. Texted management regarding these issues and was told maintenance would come the next day to fix the bulbs. The next day came and went with no word from Moose Management. I texted them in the evening to follow up on the issues and they said maintenance would not come bc they had to respond to emergencies but would be there the next day. The next day comes, no word from them again so I text again to follow-up and they text that “the bulbs have been fixed”. I let them know the bathroom bulbs were, in fact, not fixed to which they then backtracked and said the projector bulb was fixed and that “it’s not a normal bulb so it has to be special ordered”. I asked them why I was having to follow up on all of these issues myself and why they told me one thing when it wasn’t true. Their response “it has been one day since you reported the issues” (actually 2). After calling them out on the poor communication, management and follow-up they remained defensive and said “we will not be responding further”. It’s apparent at this point that they are unable to communicate, as they put it themselves. Wouldn’t recommend booking through this company. I’m sure there are many others in the area with better management. Update* received a text from them that actually nothing was fixed. After reading the low star reviews and the management responses it’s very clearly a pattern with Kimberley B. What a shame that the management company can detract from some of these otherwise enjoyable homes. We own a luxury home that we rent through a professional management company and we would be horrified to know if our management company responded the way they did to us to our renters/customers."

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Facts from listing-level data captured in our market scans and host-profile parses. Used for the Luxury Certified segment ranking, not for the general composite. Bedrooms and observed nightly rates come from the market scan; ratings come from the host profile parse.

Luxury Index pending listing data. Nothing has been scanned for this operator yet.